Shipping policy

SHIPPING INFORMATION

Our current order processing time is 3-5 business days, excluding customs, made to order or pre orders. We strive to get your order to you as quickly as possible without compromising on quality. All our items are handmade by Lauren, as a one woman show it may take longer than expected but we will always contact you if this is the case. If you need your order quickly please reach out so we can try to accommodate for you! 

Changes to our processing time will also be displayed on the top of the website. 

Australian Shipping Rates

Order Value Shipping Cost
$0 - $50 $9.00 Standard shipping TRACKED via Aus Post.
+ $50 FREE SHIPPING in Australia (no code required)
Express Shipping $12.95 on all orders

 

Australia Post delivery estimates can be found here

SHIPPING TERMS AND CONDITIONS

Tracked shipping

All standard and free shipping orders are provided with a tracking number. Use this number to track your parcel. This is a flat rate of $9. Delivery estimates can be found on the Australia post website.

Express shipping

Selecting express shipping is $12.95. All items are sent via regular mail through Australia Post within Australia. Postage pricing includes the handling, packaging of your purchase, post satchel or box and tracking where applicable.

Incorrect Postal Addresses

It is your responsibility to check your postal address at the time of the order. 2HEARTSCRAFT is not liable for purchases returned to us due to incorrect addresses. Re-directing post will occur at the customer's expense. Once the parcel has been sent, it is the customer’s responsibility to track the parcel. 

INTERNATIONAL SHIPPING

We are currently shipping to New Zealand only. Tracked shipping to NZ will be $16 AUD.